An AI engineer that's always on
Instant answers about email, accounts, devices, networks and security, any hour of the day, in the tone of a calm senior engineer.
24/7 IT Support for Modern Teams
Your Dedicated
AI Support Engineer.
Omara is the intelligent layer between your team and technical issues. Automate resolution, streamline escalation, and scale your IT operations instantly.
Answered in seconds
Escalated with full context
Ask Omara about
- Microsoft 365
- Google Workspace
- Wi-Fi & VPN
- Printers
- Accounts & MFA
- Phishing & security
- Laptops & phones
How it works
From problem to solved, without the back-and-forth
AI handles the routine. People handle everything else.
- 01
Ask, in plain language
Describe the problem or drop in a screenshot or document. Omara reads it and answers with clear, numbered steps.
- 02
Escalate in one click
Still stuck? Turn the conversation into a ticket. The details, and what Omara already suggested, come along.
- 03
People take it from there
Our team picks it up with full context. You get replies and status updates in one thread, no repeating yourself.
Features
Everything you need from IT
One place for AI support, ticketing and the people behind it.
It sees what you see
Attach screenshots, PDFs, Word and Excel files. Omara reads the error message in the picture and the details in the document.
Smart ticketing
Escalate with context already attached. Track status, replies and files in a single thread.
Built for companies
Each company has its own space. Teammates see their company's tickets, and nobody else's.
Plans you can see
Your monthly AI chats and tickets are shown right in the app, and refresh on the 1st of every month.
Nothing falls through
Every escalation notifies our support team right away, so a request never sits unseen.
Your data stays yours
IT conversations are sensitive. Omara is built so that what you share stays private, and so that you stay in control of it.
- Private to youOnly you can open your conversations. Other users and our support team can't.
- Never used for trainingYour chats are not used to train AI models.
- Secrets are strippedPasswords, API keys and card numbers are removed from messages and documents before anything is sent or saved.
- Private attachmentsFiles you attach are stored privately and deleted with the conversation.
- Encrypted in transitEvery message travels over HTTPS.
- You stay in controlDelete any conversation at any time. It's gone for good.
Pricing
Transparent Pricing
Plans tailored for businesses of all sizes.
Essential
For teams of up to 5 employees
CAD149/mo
Billed annually · CAD 169 month-to-month
- 250 AI Chats / month
- 3 Support Tickets / month
- 7-day Initial Reply
- Priority Handling
Most Popular
Professional
For teams of up to 10 employees
CAD299/mo
Billed annually · CAD 339 month-to-month
- 1,000 AI Chats / month
- 8 Support Tickets / month
- 48-hour Initial Reply
- Business Hour Priority
Business
For teams of up to 15 employees
CAD599/mo
Billed annually · CAD 679 month-to-month
- Fair-use AI Chats
- 20 Support Tickets / month
- 24-hour Initial Reply
- Priority Support
FAQ
Good questions
Who answers when the AI can't fix it?
Our support team at Phanvic. Escalating from the chat creates a ticket with your conversation as context, so you never have to explain the problem twice.
Is my data used to train AI models?
No. Your conversations aren't used to train models, only you can open them, and you can delete any conversation at any time.
What happens when we reach the monthly limits?
AI chat and ticket allowances refresh on the 1st of every month, and the app shows what you've used. Need more? Talk to us and we'll adjust your plan.
Can I attach screenshots and documents?
Yes: images, PDFs, Word and Excel files, and plain-text files such as logs. Omara reads them to understand the problem, and they stay private to your conversation.
How do we get accounts?
Accounts are set up by the Phanvic team, so there's nothing to sign up for. Book a demo and we'll get your company started.
IT support that never clocks out.
See how Omara can take the routine off your plate, and put people on the problems that need them.