Privacy Policy

1. Introduction

Welcome to Omara (Phanvic Inc.). We provide an AI-powered IT support platform designed to help enterprises streamline technical assistance. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

• Account Information: Name, email address, and organizational role.
• Support Data: Content of your chat interactions with Omara AI, submitted tickets, and uploaded screenshots/files ("Support Context").
• Usage Metrics: Data on how you interact with our platform to improve AI performance.

3. How We Use Data

We use your data primarily to:

• Provide and resolve IT support inquiries.
• Train and fine-tune our specific AI models (customized for your organization).
• Ensure security and prevent abuse of the platform.

4. AI & Data Processing

Our service utilizes advanced artificial intelligence. While interactions are processed to generate responses, Phanvic Inc. implements strict data isolation protocols. Your proprietary organizational data is not used to train global models shared with other clients unless explicitly authorized.

5. Contact Us

For privacy concerns, please contact our Data Protection Officer at [email protected].